Website Shipping & Returns Policy
· All prices displayed on this website are excluding GST unless otherwise indicated.
· Shipping rates calculated in the shopping cart are only applicable to next day Melbourne Metro deliveries placed prior to 3:00 pm. Some items may be excluded.
· Should your shipping location be outside the Melbourne Metro area or your order includes bulky items Allcon Group will contact you with a competitive shipping quotation.
· Allcon Group will contact you to advise of additional freight before processing payment.
· Online credit card payments are not processed until the order has been confirmed including shipping costs and availability of items.
· In the event that changes are necessary to your order Allcon Group will not process payment until consent is gained from the purchaser.
· Credit card details are encrypted and stored with your order on a platform with bank grade security. Allcon Group staff do not have access to your credit card details.
· Invoice payment is available for customers with existing Net 30 EOM terms.
· Customers with COD terms who submit an order using Invoice Payment will be contacted to provide payment.
· All returns must be returned at the purchaser’s expense to 50 Merrindale Drive, Croydon South VIC 3136.
· Returns for credit must be advised within 14 days of delivery.
· Allcon Group reserves the right to reject returns due to spoiling and obsolescence.
· Allcon Group will assess warranty claims at their discretion and provide a refund or credit where applicable. Return freight costs may also be credited or refunded if necessary.